Kommo Alternatives in 2026: 10 Options Compared

Kommo is a sales CRM built around messengers. Leads arrive from WhatsApp, Instagram, Facebook Messenger, Telegram or TikTok, land in a pipeline, and Salesbot or an AI agent replies. The amoCRM.com domain now redirects to kommo.com, so if you used amoCRM, this is the same product.

All prices below come from each vendor's own pricing page (prices checked Nov 10, 2026). They are list prices in US dollars, before tax. CRMsoftware.pro is our own product, so we list its limits too. We give no scores: each tool gets its real price, its pros and cons, and who it suits.

What Kommo costs in November 2026

Kommo prices every plan per user. Its pricing FAQ says monthly payment "is not currently available": the shortest term is 6 months, and longer terms lower the monthly rate. Kommo bills in USD only. Every user on the account must be on the same plan.

Prices are per user per month. A 9-month term is also offered ($22.22, $31.11 and $40). You pay the whole term up front: Base for one user on 6 months is $150. Kommo offers a 14-day free trial with no card.

The limits that changed on June 1, 2026

Kommo's help center lists new plan limits that took effect on June 1, 2026. Teams that compare old reviews with today's plans often miss them:

• No AI agent on Base for anyone who bought Base on or after June 1, 2026. AI agents now start on Advanced (3 per workspace) and Pro (50).
• WhatsApp numbers and Instagram accounts are tied to seats. Base gets 1 number and 1 account per seat. Advanced gets 3 with one seat, plus 1 for each extra seat. Pro and Enterprise are unlimited.
• Lead caps per seat: 2,500 on Base, 5,000 on Advanced, 10,000 on Pro. When you hit the cap, you have 24 hours before new leads are blocked.

AI credits are multiplied by seats and reset each month with no rollover. When they run out, you upgrade, add seats or buy credit packages. The pricing page does not list the package price.

WhatsApp fees changed on October 1, 2026 (on every tool)

Meta, not your CRM, charges for WhatsApp Business messages. Kommo's help center says it "does not add extra message fees". Since October 1, 2026, Meta also charges for service messages after the first 1,000 per phone number each month.

Template messages are charged by message type and country. Messages in a free entry point window, such as replies to a click-to-WhatsApp ad, stay free. These rules apply to every tool in this guide, so compare platform prices first, then add your Meta bill.

Why teams look for a Kommo alternative

• No monthly plan. The minimum term is 6 months, paid up front. Cancelling takes effect at the end of the current billing cycle, according to Kommo's pricing FAQ.
• The useful features start on Advanced. Salesbot, broadcasts and AI agents need Advanced at $35 per user. Three users pay $105 a month, against $75 on Base.
• Per-seat pricing grows with the team. Ten users on Advanced cost $350 a month on the 6-month term, or $2,100 per term.
• Prices went up. Many comparison articles still quote $15 per user for Base. Today's 6-month price is $25.
• Support complaints. On Trustpilot, Kommo scores 2.6 out of 5 from 67 reviews, and 52% are one-star. Recent reviews mention slow support and an unexpected renewal charge.
• Setup takes effort. Kommo scores 4.5 out of 5 from 263 reviews on Capterra. But reviewers there mention a confusing first setup and limited customization.

Kommo alternatives at a glance

The real monthly bill for 3 users

A typical Kommo team: 3 salespeople, one WhatsApp number and one Instagram account, and a bot or AI agent that answers first. We took the cheapest plan on each tool that covers that, billed monthly where the vendor allows it (SleekFlow, Pipedrive and HubSpot are shown billed yearly).

The 10 best Kommo alternatives

1. CRMsoftware.pro: best for AI chat, messengers and a CRM at one team price

CRMsoftware.pro is our product, so judge this section with that in mind. Like Kommo, it puts messenger conversations and a sales pipeline in one place. The difference is the price model: users and AI messages are included in a flat team price, with no per-seat fee and no long term.

The AI agent answers on your website, WhatsApp, Telegram, Instagram, Messenger and Slack, then hands over to a person in the unified inbox. Leads become contacts and deals on a Kanban pipeline. Bookings, quotes, invoices and payment links are built in.

• Price (Nov 10, 2026): Free for 3 users and 100 AI messages a month. Launch $19 a month billed yearly ($24 monthly) for 8 users, 1,000 AI messages and 3 pipelines. Growth $49 ($59) for 20 users and 3,000 AI messages. Scale $99 ($119) for 50 users and 10,000 AI messages.
• Pros: flat price for the whole team; monthly billing, no lock-in; AI agent on every plan; replies in 95+ languages; AI voice minutes included.
• Cons: messengers and handover start on Launch; unlimited pipelines, saved replies and CRM automation start on Growth; API and webhooks only on Scale. The pricing page doesn't say how WhatsApp is connected or how Meta's fees are billed, so ask before you move a number. No Kommo importer is listed.
• Best for: small sales teams that want an AI agent on messengers, an inbox and a pipeline without paying per seat.

2. respond.io: best for high-volume omnichannel routing

respond.io is a conversation platform for teams that handle many chats across many channels. It is stronger than Kommo at routing, workflows and channel coverage, and lighter on the sales pipeline. It bills by monthly active contacts (MACs), the people you actually talk to.

• Price (Nov 10, 2026): Starter $99 a month ($79 billed yearly) with 5 users and unlimited MACs, but no AI agents or workflows. Growth $199 ($159) with 10 users and 1,000 MACs; extra MACs cost $12 per 100. Advanced $349 ($279). Extra users cost $12, $20 or $24 a month by plan.
• Pros: very wide channel list, including TikTok, Viber and LINE; AI agents included on Growth; on-demand AI credits capped at 200% of your allowance.
• Cons: AI agents start at $199 a month billed monthly; MAC overages add up in busy months; WhatsApp fees are paid separately.
• Best for: teams with high inbound volume on several channels. See our respond.io alternatives guide.

3. SleekFlow: best for AI agents and broadcasts across channels

SleekFlow is an omnichannel inbox with AI agents, broadcasts and a flow builder. Its AI agent answers simple questions from your knowledge base without using credits, and uses credits only for "advanced" replies such as bookings or quotes.

• Price (Nov 10, 2026, billed yearly): Essential $49 a month ($588 a year) with 3 seats and 500 MACs, rolling out by country. Pro $109 ($1,308 a year) with 10 users, AI agents, broadcasts and 3,000 AI credits. Premium $279 with 1,000 MACs and 15,000 credits. The page shows $828, $1,668 and $4,188 a year without the yearly discount.
• Extra costs: WhatsApp number hosting is $15 a month, with message rates per SleekFlow's rate card.
• Pros: unlimited basic AI replies; all messaging, email and call channels on every plan; 7-day Pro trial with no card.
• Cons: AI agents start on Pro; SleekFlow estimates 3,000 credits at only 100 to 200 advanced replies; HubSpot and Zoho integrations start on Premium.
• Best for: sales and support teams that broadcast often. More in our SleekFlow alternatives guide.

4. Wati: best cheap start on WhatsApp

Wati started as a WhatsApp Business API tool and now covers Instagram, Facebook, TikTok and web chat too. It is built for broadcasts, chatbots and a shared inbox. Its CRM is light: pipeline management is listed only on the Business plan.

• Price (Nov 10, 2026): Growth $69 a month ($59 billed yearly) with 3 users and no extra users, 1 Astra AI agent and 2,000 AI credits. Pro $149 ($119) with 5 users, then $39 per user. Business $349 ($279), then $89 per user. Extra WhatsApp numbers $29 a month; 2,000 more AI credits $30.
• Pros: official WhatsApp API with no setup fee; an AI agent on the first plan; monthly billing; strong broadcast and Shopify tools.
• Cons: template messages cost extra; Growth is capped at 3 users; no refunds on payments made, according to the pricing FAQ.
• Best for: small teams that sell mostly on WhatsApp. See our Wati alternatives guide.

5. Leadsales: best for Latin American WhatsApp sales teams

Leadsales is the closest match to Kommo's idea: a CRM with sales funnels built around WhatsApp, Messenger and Instagram. Its pricing page also quotes Mexican pesos. Its AI agent, Lead Agent, replies to, qualifies and organizes WhatsApp leads.

• Price (Nov 10, 2026, billed monthly): Basic $97 with 3 users and 5 funnels, but no WhatsApp API, campaigns or Lead Agent. Professional $133 with 4 users, the official WhatsApp API, campaigns and $10 of message balance. Advanced $247 with 5 users. Yearly billing saves 20%.
• Lead Agent: free for the first month, then $87, $297 or $793 a month by volume.
• Pros: no minimum term; quarterly, 6-month and yearly discounts; unused message balance rolls over.
• Cons: one WhatsApp number per account; the AI agent costs at least $87 a month after the trial month; extra users cost more.
• Best for: Spanish-speaking teams selling on one WhatsApp line.

6. Bitrix24: best all-in-one suite at a flat price

Bitrix24 is a full business suite: CRM, contact center, tasks, chat, video calls, sites and HR. It is priced per organization, not per user, so it gets cheap per seat as you grow. It does far more than Kommo, which also means more to learn.

• Price (Nov 10, 2026): Free plan. Basic $69 a month ($49 billed yearly) for 5 users, with sales pipelines and WhatsApp integration. Standard $144 ($99) for 50 users adds WhatsApp marketing and unlimited leads. Professional $289 ($199) for 100 users adds sales automation. Vibe+ plans with more AI cost $89 to $399 billed monthly (Enterprise Vibe+ $799).
• Pros: a flat price for up to 5, 50 or 100 users; email and telephony integration from Basic; 15-day trial with no card.
• Cons: the free plan card says 1–2 users while the FAQ says unlimited users; telephony needs a paid plan; AI automation agents only on Professional Vibe+.
• Best for: companies that want CRM, tasks and internal chat in one tool. More in our Bitrix24 alternatives guide.

7. Pipedrive: best classic sales pipeline

Pipedrive is the classic pipeline CRM for small sales teams. It is easier to set up than Kommo and stronger at email, forecasting and reports. Messengers are secondary: its native WhatsApp integration, still in beta and not yet on every account, needs Growth or above.

• Price (Nov 10, 2026, billed yearly): Lite $14 per seat a month, Growth $39, Premium $59, Ultimate $79. Prices exclude VAT. Pipedrive's site blocked our automated browser, so we could not confirm monthly-billing prices; we read the yearly prices from the same page.
• Pros: clean pipeline; full email sync and automations on Growth; lead generation and routing on Premium; 14-day trial with no card.
• Cons: no native Instagram or Telegram inbox listed; WhatsApp is a beta integration from Growth up, not available to all accounts yet; no AI chatbot on the plan lists.
• Best for: teams that sell mostly by email and phone. See Pipedrive alternatives.

8. HubSpot: best for marketing and sales on one platform

HubSpot gives you a free CRM and paid hubs for sales, marketing and service. It beats Kommo on marketing, reports and integrations. But WhatsApp in the HubSpot inbox needs Marketing Hub or Service Hub Professional or Enterprise, according to HubSpot's knowledge base. Sales Hub alone is not enough.

• Price (Nov 10, 2026): Free for up to 2 users. Sales Hub Starter $7 per seat a month billed yearly ($10 monthly), new-customer prices against a $20 list. Sales Hub and Service Hub Professional $90 per seat billed yearly ($100 paid monthly on an annual commitment), plus a one-time $1,500 onboarding fee.
• Pros: strong free CRM; the Customer Agent on Service Hub Professional; a huge app marketplace.
• Cons: WhatsApp needs a $90 Professional seat; 1,000 template messages a month shared across all connected WhatsApp accounts; onboarding fee.
• Best for: teams that also need marketing automation. See our HubSpot alternatives.

9. Zoho Bigin: best lowest per-user CRM

Bigin is Zoho's simple pipeline CRM for small businesses. It is the cheapest per-user option here and adds WhatsApp Business integration from its first paid plan. There is no chatbot or AI agent on the plan list, so it suits teams where people answer every chat.

• Price (Nov 10, 2026): Free for a single user and 500 records. Express $7 per user a month billed yearly ($9 monthly) with 3 pipelines, 30 automations and WhatsApp. Premier $12 ($15) adds AI writing tools and 1,000 AI credits. Bigin 360 $18 ($21).
• Pros: very low prices; monthly billing; free onboarding and help with data import on paid plans; 15-day trial.
• Cons: Instagram is listed only for lead ads, not as a chat inbox; no chatbot; fewer messenger tools than Kommo.
• Best for: budget teams that want a pipeline plus WhatsApp.

10. Callbell: best simple per-agent messenger inbox

Callbell is a shared inbox for WhatsApp, Instagram, Messenger, Telegram, TikTok and web chat. It focuses on the conversation side and connects to your CRM. The pricing page lists no sales pipeline, so treat it as an inbox, not a Kommo-style CRM.

• Price (Nov 10, 2026): Multi-agent Chat $15 per agent a month, Plus $20 with analytics and API. The first Messenger account is included. WhatsApp from $22 a month, Instagram $22, and other extra accounts $22 each. Advanced bot builder $66 a month; WhatsApp campaigns $0.02 per contact reached.
• Pros: pay only for real users; monthly per-agent pricing; 7-day trial with no card.
• Cons: every channel and the bot builder are add-ons; ChatGPT integration only on Enterprise; no pipeline on the pricing page.
• Best for: small teams that need a cheap shared inbox and already have a CRM.

When to stay on Kommo

Stay if your team already runs on Salesbot flows, you are on Pro with unlimited channels, and you prepaid a year or two. On the 2-year term, Advanced is $26.25 per user, and the 100+ app marketplace and 5,000+ partners help with setup.

Moving makes sense when you need monthly billing, when Base no longer covers what you use, or when seat costs grow faster than your sales. Time any move for the end of your paid term, since cancellation only takes effect then.

How to choose

Before you sign, ask each vendor three questions: how WhatsApp messages are billed, what counts toward the AI limit, and what the price is at renewal.

How to move from Kommo

1. Check your term end date. Kommo has no monthly plan and cancellation takes effect at the end of the billing cycle. Start the new tool 2–3 weeks before that date.
2. Export leads. In Kommo, open Pipelines, click the three dots and choose Export. Kommo's help center lists Excel, CSV or Google Sheets, and splits lead exports into files of 500 records.
3. Export contacts and companies. Open Lists, click the three dots and Export. Formats are Excel, CSV, Google Sheets or vCard. You need export permission on your Kommo user.
4. Export tasks to iCal, Outlook or Google Calendar from the Tasks page.
5. Plan for chat history. Kommo's export article covers leads, contacts, companies and tasks, not chats. Save key conversations before you cancel.
6. Move your WhatsApp number. Ask the new vendor how they connect an existing WhatsApp Business number and your approved templates, and plan a short switchover window.
7. Rebuild your Salesbot flows as bots or AI agent instructions. Start with the 3–5 flows that bring the most leads.
8. Run both tools for a week, then disconnect the channels in Kommo.

Sources

• Kommo pricing, checked Nov 10, 2026: plans for 6 months, 9 months, 1 year and 2 years, plan comparison and pricing FAQ.
• Kommo: plans limits overview, updated Oct 1, 2026 (limits effective June 1, 2026).
• Kommo: data export, published Feb 20, 2026.
• Kommo: WhatsApp Business pricing updates, Oct 21, 2026, and Meta: pricing on the WhatsApp Business Platform.
• HubSpot: connect WhatsApp to the conversations inbox, updated Nov 5, 2026.
• Pipedrive: WhatsApp integration (beta), updated Sep 3, 2026.
• Reviews checked Nov 10, 2026: Kommo on Trustpilot and Kommo on Capterra.
• Pricing pages checked Nov 10, 2026: CRMsoftware.pro, respond.io, SleekFlow, Wati, Leadsales, Bitrix24, Pipedrive, HubSpot Sales Hub, HubSpot Service Hub, Zoho Bigin, Callbell.